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To: Bank of America

I can't do my job through a video screen

Don’t replace in-person community bank tellers with impersonal video screens.

Why is this important?

Recently I found out that Bank of America is replacing real, in-person bank tellers with video screens. These video tellers will spend their days in front of a camera, staring at customers through a screen. The bank plans to pay these workers a lower wage than in-person tellers, with far fewer benefits.

Being a bank teller is all about building a personal connection with our customers, something that I couldn’t do through a video screen. Often our customers have complex questions – a local business attempting to pay an overseas vendor, or a mother who needs to wire money to a family member. Some are elderly or speak English as a second language. My coworkers and I care about meeting the needs of our customers, and we deserve to make a decent wage while doing so.

I went to work as a teller at Bank of America because I thought it would offer me the opportunities I had not received in other industries, like paid vacation days, sick pay, and a decent wage—things that are critical to me as a student trying to make my way through college.

Bank of America tried to do this a few years ago, but scrapped its plans. It was a bad idea then, and it still is today – and we need to convince them of that. The fact is that you can’t downsize hands-on customer service. Bank of America’s future depends on the employees who represent the bank in our communities and meet the needs of customers every day.

Photo via Charlotte Business Journal (




2013-11-16 13:46:27 -0500

1,000 signatures reached

2013-11-08 16:13:25 -0500

500 signatures reached

2013-11-03 19:58:50 -0500

100 signatures reached

2013-10-31 19:28:34 -0400

50 signatures reached

2013-10-30 20:26:43 -0400

25 signatures reached

2013-10-30 16:29:25 -0400

10 signatures reached