Continue to Keep Starbucks Cafe's Temporarily Closed due to COVID-19 Pandemic

As of May 4th, 85% of US Starbucks stores have re-opened up for operations after many stores were closed for part of March and April. Currently, most of these stores are operating by using only their Drive-Thru's, continuing delivery services, or allowing customers to pick up mobile orders at the front door. Starbucks plans to transition many stores out of this model through the next few weeks and into the beginning of June. Starbucks plans to implement more grab-and-go services in stores where customers can come into the cafe to order their drinks or pickup their mobile order inside the store. While most locations will not allow seating to be open, restrooms will be accessible in some stores and social distancing will likely be difficult to maintain in a fast-paced environment like Starbucks.

While all of us want things to get back to normal, it is not necessary and is irresponsible for Starbucks to reopen cafe's as the country continues to see high amounts of cases of COVID-19 with some states even seeing a spike in new cases. While many local and state governments have allowed for businesses to reopen, we believe that Starbucks should act responsibly during this time to keep store cafe's closed until the COVID-19 pandemic is better under control and more widespread testing is available.

As a fellow Starbucks employee (partner), I believe it is nearly impossible for us to not be exposed if customers come into our cafe's. Many stores have not received enough plastic shields to protect themselves from customers that may potentially be infected and it will be challenging to implement social distancing in stores that are high volume. Furthermore, Starbucks is not requiring customers to wear a mask which could endanger both partners and other customers inside the cafe. Stores do their best to constantly clean surfaces and high-touch areas but this can often be missed during the busiest times of the day. All it takes is one customer that is infected to spread the virus to others that come after them.

Starbucks should continue to keep cafe's closed through the the remainder of May and the month of June at minimum. If necessary, Starbucks should keep cafe's closed even longer if the US continues to not see a steady decline in COVID-19 cases. As partners, we love our stores and our communities and we can't wait to see our customers in store again. However, Starbucks needs to prioritize the safety of both customers and partners during these challenging times.