To: Uber management
The sixth star
Add a sixth star to the rating system to acknowledge clearly superior service. As it is, through no fault of Uber, the current rating system is nearly a pass fail. ***** is pass and **** is fail. Riders know this and so feel compelled to give drivers five stars unless the service is REALLY bad. If a sixth star is added Uber needs to ask customers to only award it for truly above and beyond service.
Why is this important?
Many drivers, like me, provide really superior and above average service. (Like most Uber drivers did in the 'old days') Water, mints, chargers, and a real knowledge of the cities in which we drive.
Often my passengers get what amounts to a bonus of a narrated tour as well as transport to their destination and concierge services like restaurant suggestions and assisting w reservations.