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To: American Airlines Customer Experience Department

Protect the Lives & Health of AA Airport Employees - Request to Install Plexiglass “Sneeze Shields"

We, American Airline Airport Customer Service employees, are requesting the company to install or to help local authorities install Plexiglass “sneeze shields” at the ticket counter, the kiosks and the gate passenger boarding areas where we will have close contact with our customers at airports.

We implore and urge you to act on our request without delay.

Why is this important?

We are considered as essential critical infrastructure workers and have been working 3 a.m. to 1 a.m., almost around the clock 7days a week, after Governors around the nation issued the Emergency Directives and/or orders to stay home due to the COVID-19 pandemic.

As frontline airline employees, we face the general public and take pride in servicing and assisting those who travel from around the country and the world. However, that means we interact with our customers in close proximity. We take their boarding passes, driver licenses, passports, paperwork and luggage from them though it is very difficult to maintain six-feet social distancing. As a result, we are often coughed on, sneezed on and even spat on occasionally. We feel very vulnerable and have been working in fear during this pandemic period with the life threatening illness.

The company recently allowed us to wear a face covering at work and we know you are trying to ship face masks to each station. However, due to a worldwide shortage of masks, we may have to wait a several weeks for the shipment. In addition, according to the CDC, they recommend wearing face covers so that people around us are protected as we might be asymptomatic. That means it might protect others, but we still won’t be protected.

This is to protect both our customers and ourselves.


2020-04-16 15:19:16 -0400

1,000 signatures reached

2020-04-10 11:11:27 -0400

500 signatures reached

2020-04-07 19:39:06 -0400

100 signatures reached

2020-04-07 17:57:27 -0400

50 signatures reached

2020-04-07 17:22:42 -0400

25 signatures reached

2020-04-07 16:53:31 -0400

10 signatures reached