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To: Cigna

C is for Change - End unreasonable production demands at Cigna

Improve work conditions, remove barriers that prevent us from performing our job duties, stop the constant harassment about AHT(average handling time), APP STARTER, KCS, One Guide Next Best Actions and allow us to actually help customers, remove raise freeze, increase our pay by paying-by-product the products we are required to handle, give us a way to report verbally abusive members and HCPs, fulfill your promises to pay covid claims for testing by not making the processes take months in particular the out of network claims. Reduce overall stress for all representatives and understand that we have all given and given and we are tired, frustrated, mentally and physically exhausted, stop the constant firing of our co workers which is causing more and more demands on us that are still there, honor national holidays in all departments. For those employees forced to go home because of coronovirus, compensate them for the internet connection they are paying for. Stop requiring employees to use their own PTO or perform makeup time for system failures regardless of the cause.

Why is this important?

A very large portion of your call representatives are on the verge of quitting and live in constant fear of being fired. We are mentally drained, exhausted, frustrated, and our mental and physical health is suffering.

How it will be delivered

Confidential ethics committee

Update- link to petition delivered to ethics

Link is what you see the petition, # of signatures, and comments. This prompted a call to me from Cigna HR.

Please keep sharing and encouraging your co-workers we need to express to the company that this is NOT 1 group, 1 team, 1 department, 1 office....this is nationwide....a pandemic affecting all call center employees.

Thank you for your continued dedication to this issue!!!

Reasons for signing

  • I worked at Cigna from 2014-2016 and saw everyone I started with be fired for the unreasonable metrics. Some days I would work 13 hours shifts and take over 100 calls and still not be considered meeting production....
  • I worked for the company for 3 years. The last year of my employment was terrible. Three supervisor changes, ridiculous metrics to meet, KCS, Covid claims, and the fear of being fired took its toll. My mental health suffered greatly.
  • The workload of the advocates is unreal.. especially for how little they get paid. This company generated 65 billion dollars this year.. yet we halted raises? Why?


2021-03-26 14:44:34 -0400

1,000 signatures reached

2021-03-25 18:25:30 -0400

500 signatures reached

2021-03-10 15:51:10 -0500

100 signatures reached

2021-03-06 19:55:59 -0500

50 signatures reached

2021-03-04 11:57:51 -0500

25 signatures reached

2021-03-04 08:37:49 -0500

10 signatures reached