• Uber: Give consumers the option of adding a tip to all Uber fares
    Uber initially marketed its transportation service as a seamless and cashless experience where the tip was included in the fare calculation. In fact, the fare calculation was, and is simply based upon time, distance, tolls, and surge charge. Notably absent is a gratuity. Eventually, Uber moved away from saying that the “tip is included in the fare” to a more ambiguous “there is no need to tip.” Based upon Uber’s global marketing, many Uber customers falsely believe that the Uber fare includes an automatic tip. While UberTaxi does include an automatic tip, the UberX, UberXL, UberPlus, UberBlack, and UberSUV platforms do NOT include any gratuity at all. Uber is fully aware of the confusion that exists in the marketplace regarding the tips. In fact, Uber’s present independent contractor agreement advises drivers that there is “no tipping.” But then, in the same sentence, advises drivers that Uber may, through advertising and marketing, communicate to customers that “tipping” is “’included in the Service Fee paid by the User.” In a recent commutation to an Uber customer, however, the Company clarified the tip issue by saying: “There’s no function that will allow riders to tip their drivers for vehicle options other than UberTaxi. That means for uberX, uberBlack, and the rest of the Uber services, you can’t leave a tip. And yes, the fare is simply a calculation of the base fare, time, distance, tolls, and surge rate.” Uber passengers deserve to know the truth and to have the option to tip within the app if they choose. In the past year, Uber has drastically reduced its fares, while at the same time increasing the commission it takes from each trip. For example, in December 2013, in Los Angeles, the uberX fare was $2.40 per mile, $0.60 per minute, with a base fare of $4.00. Of that fare, Uber would take a 5% commission. Today, an uberX driver will make $1.10 per mile, $0.21 per minute, with a base fare of $0.80. Of that reduced fare, Uber now takes a 25% commission. This means many of Uber drivers are taking home a lot less for our work than we used to, and we have to increase our hours behind the wheel by up to 50% in order to make up for the reduction in fares, and Uber's increased commission. Allowing a way for users to provide tips to drivers would make a huge difference to drivers and the families for which many of them are providing. It would also be a boost for driver morale and another incentive to great service. It shouldn’t be hard for Uber -- a tech company -- to create options within the app to allow customers to automatically tip their drivers. In fact, they are already doing it -- for uberTaxi, one of Uber’s services, users can request a ride from a regular cab through the app, and a default 20% tip is included in the fare (and app users can adjust that percentage online). If it can be done for uberTaxi, surely an innovative tech company like Uber could develop a solution for users to provide tips for drivers across all of its different services -- just like its competitor Lyft offers. Placing an automatic tip within the Uber app would be a win for both customers and drivers alike. Please join CADA in asking Uber to update its technology by adding a 20% default tip to ALL Uber fares. Photo credit: https://www.flickr.com/people/afagen/
    3,378 of 4,000 Signatures
    Created by J. DeWolf
  • Asking Microsoft for fair treatment of UHRS workers
    As workers, the tasks we complete for Microsoft are many. We are the ones helping to improve Cortana's speech recognition, and improving Zo.AI by judging the quality of its responses in human interaction. We help users of Bing map services travel quicker and more efficient routes by analyzing map results. We help deliver users more accurate results by providing feedback on Bing search engine results. We help safe search filters filter out adult content, in the process of which we expose our personal computers to viruses and occasional illegal content. In doing these tasks we take pride in the work we are doing because we believe it to be truly valuable and useful. We ask Microsoft to match our commitment to the platform by not treating us as disposable. We understand that as contract workers there are many rights enjoyed by others in the workforce which we do not, such as a guaranteed minimum wage, employment benefits, job security or a guaranteed right to work. While we are truly grateful for the opportunity to perform work for a successful company through the UHRS platform, which offers competitive pay and the opportunity to work from home, there are certain changes we would like to ask Microsoft to consider in the interest of fairness and productivity. Many of us rely on this platform as our sole source of income. While this is our choice, we do believe there should be a strict set of guidelines and some sort of system in place to ensure that we all know what is expected from us and that we as workers are able to deliver high-quality results. In short, we are asking that Microsoft stop treating its workers as disposable and address some longstanding inefficiencies with the UHRS platform. Happier workers means higher quality work delivered and faster output, which as a result will benefit Microsoft and the exchange between workers and hitapp owners as a whole. We believe that these changes will not only help to ensure that those working for Microsoft are treated fairly, but will also enable workers to perform the highest quality of work for Microsoft. Improving work conditions will potentially place Microsoft on the vanguard in terms of recognizing the value of contributions made by crowdworkers, and ensure continued improvements to UHRS in the years to come.
    219 of 300 Signatures
    Created by Rich Hartwick